Legal · Refunds
Refund Policy
New to a paid plan and it isn't for you? Ask within 7 days of your first payment and we refund it in full — no questions asked.
- 7-day windowOn your first payment and on annual renewals.
- Cancel anytimeStops the next renewal. Access runs to the end of the paid period.
- Original methodRefunds go back through Stripe to how you paid.
1When we refund
| Situation | Outcome |
|---|---|
| First payment on a paid plan, within 7 days | Full refund |
| Annual renewal, within 7 days | Full refund |
| Charged twice, or charged after a cancellation that should have applied | Full refund of the extra charge |
| Service unavailable for a prolonged period through our fault | Partial refund or credit for the affected time |
| Monthly renewal | No refund — cancel before it renews |
| Unused time after cancelling mid-period | No refund — access continues to period end |
| Upgrade proration charge | Refundable within the same window as the plan it upgraded |
The 7-day guarantee applies once per customer. Where local consumer law gives you a longer or broader right to a refund, that right applies instead.
2How to ask
- Email support@algolens.tech from the address on your account.
- Include the order reference or invoice number from the billing page, if you have it.
- We reply within 3 business days and confirm the refund amount.
Refunds are issued through Stripe to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank.
3What happens to your plan
A refunded subscription is cancelled and the account returns to the free Lens plan straight away. Your call history and settings stay on the account. A partial refund or credit for downtime does not change your plan.
4Cancelling instead
If you only want to stop paying, cancel from the billing page in the dashboard. No refund is needed: the next renewal is not charged and your plan runs to the end of the period you already paid for.
5Chargebacks
Please contact us before disputing a charge with your bank — a refund is faster. A disputed payment cancels the subscription while the dispute is open, and any referral commission earned on it is held and reversed if the dispute is lost.
6Related
Billing, renewal and cancellation terms are in the Terms of Service.