Legal · Refunds
Refund Policy
All payments are final. The free Lens plan runs the same engine, so try it before you pay for a period.
- No refundsA payment that activated a plan is not refunded.
- No auto-renewalNothing is charged after the period you paid for.
- Unapplied SOLSOL that never activated a plan can be returned to the wallet that sent it.
1When we refund
| Situation | Outcome |
|---|---|
| A payment that activated a plan | No refund |
| Unused time on a plan you stop paying for | No refund — access runs to the end of the period |
| Unused time after switching plan or moving to free | No refund |
| SOL sent after the quote expired, or more than the quote | Applied to your plan or returned on request |
Where local consumer law gives you a right to a refund that cannot be waived, that right applies.
2Payments sent in error
Solana transfers cannot be reversed. If you paid an expired quote, sent more than the quote or paid twice, email us before sending anything else — the extra SOL stays on your deposit address and we can apply it to your plan or return it.
- Email support@algolens.tech from the address on your account.
- Include the order reference from the billing page or the transaction signature.
- We reply within 3 business days.
Returned SOL goes to the wallet that sent it, less the Solana network fee, and usually arrives within minutes.
3Stopping payment
There is nothing to cancel. Plans never renew on their own: if you do not pay for another period, your plan runs to the end of the period you already paid for and then returns to the free Lens plan.
4Related
Billing and renewal terms are in the Terms of Service.